Privacy Policy

What we collect

• Shop owners and staff: name, email, and sign-in details.
• Customers of the shop: phone number, and optionally name, email and birthday, plus points, visits and redemptions.
• Usage: basic technical logs needed to keep the service running and secure.

How we use it

We use this information to run the loyalty program: looking a customer up at the counter, tracking points, sending the messages the shop asks us to send, and showing the shop its own reporting.

What we never do

• We do not sell customer data.
• We do not market our own products to a shop's customers.
• We do not share one shop's customers with another shop.

Who processes data for us

We use trusted providers for hosting, database storage, payment processing and (once enabled) text message delivery. They may only process data on our instructions.

Text messages

Customers are only messaged if they opted in at the counter or on the sign-up screen. Every message explains how to stop, and an opt-out is permanent unless the customer opts back in.

Keeping and deleting data

We keep data for as long as the shop's account is open. A shop can export or delete its customer list at any time. Close your account and we delete the shop's data within 30 days, except records we must keep for tax or legal reasons.

Your rights

Customers can ask the shop, or us, for a copy of their information, a correction, or deletion. Email support@agentjoy.io and we'll handle it.

Contact

Regulars is operated by AgentJoy. Reach us at support@agentjoy.io.